HMRC Customer Communication Services
key details
| Status | active |
|---|---|
| Category (CPV) | 22000000 |
| Deadline | 30 Sept 2016 |
| Contract start | 3 Jul 2017 |
| Contract end | 30 Jun 2020 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b |
description
HMRC’s objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC’s digital strategy will help us meet our objectives and specifically states: “The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images).
HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.
documents
- https://www.contractsfinder.service.gov.uk/Notice/1ac31a4b-7c26-43bd-ad7f-eb57d6d3c55c , tenderNotice
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=217438743 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Tender (tender) | · | 1ac31a4b-7c26-43bd-ad7f-eb57d6d3c55c-108783 |
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source
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