Prj_4639 - User Research tool (unmoderated/usability testing)
key details
| Value | £66,263 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Deadline | 2 Oct 2020 |
| Contract start | 7 Jun 2021 |
| Contract end | 8 Jun 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £66,263.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Softcat Plc. | £33,132 | 10 Jun 2022 | active |
| SOFTCAT PLC | £132,526 | 10 Jun 2022 | active |
description
The User Centred Design Team is looking to procure a tool to support unmoderated remote user research during the Covid-19 pandemic, and thereafter, to increase the pool of participants available to us to undertake research. The tool should enable researchers to set pre-defined usability tests for prototypes, wireframes and beta websites to ensure our digital products are well designed and fit for purpose. The tool itself should be able to capture qualitative and quantitative feedback from participants to enable us to assess 'what' users do when they interact with a product and also 'why' they do it. Typical outputs from the tests include narrated video or transcript from the participant whilst they interact with the product; plus web analytics (time to complete tasks, rate of abandonment), heatmaps and clickpaths of interactions. Most of the tools we have identified are websites, however we are also looking for a tool with the supplier to recruit from their pool of participants, so we acknowledge there may be an ongoing 'service' element to it (which ideally we would like included within our subscription)
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Jul 2022 | Award (award) | · | e6b79c28-55de-46e3-a577-4d433d117139-557302 |
| 22 Nov 2023 | Award (award) | · | fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd-700872 |
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source
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