Direct Payment Managed Support Service

The Council wishes to empower families to exercise choice and personalisation by providing support to exercise their rights to choose to buy their own services via Direct Payments and Personal Budgets. To support clients and families exercising choice and control and arrange services themselves using Direct Payments, the Council wishes to commission a Contractor to provide advice, guidance and support.

The focus of the Direct Payment Support Service is to deliver the key outcomes:

• Clients are supported to access a Direct Payment.
• Clients are supported to manage the spending of their Direct Payment.
• Clients are effectively supported to source workers and are supported in their duties as an employer.
• Clients are supported to manage their PA.
• Clients feel more in control of their care arrangements.
• Clients have increased satisfaction with the range and availability of the support options available to them.
• Clients have increased satisfaction with the range and availability of local support available to them.
• Improved PA job satisfaction and improved retention.
• Clients are supported to manage their money more effectively.
• Clients are confident that their money is being managed safely.
• Clients are actively involved in their local community.
• Clients have sufficient safeguards in place when taking a Direct Payment/ PA