Tenants Satisfaction Measures Survey (Including Leaseholders)

The tender is for a suitably qualified and experienced research contractor to carry Slough's Tenant Satisfaction Measures survey with our tenants. We have a significant number of leaseholder and though the TSM regulation does not require leaseholders to be surveyed we feel it would be best practice to include them in this exercise.

There may also be requests for the provider to carry out additional research i.e. mystery shopping, ad hoc surveys and focus groups to delve further into results.

The Authority proposes to enter into one Contract(s) for a period of 3 years with the successful Tenderer (Service Provider).

The anticipated service commencement date is the 1st April 2024

All documents comprising the Tender must be completed and uploaded to the e-tendering portal by the Deadline of 11 December 2023 ( 12 Noon)

Additional information: For more information on how to apply for this contract please visit `https://www.sesharedservices.org.uk/esourcing` and search for `Tenants Satisfaction Measures Survey (Including Leaseholders)` in the opportunities section.

The Council reserves the right to cancel the procurement process at any point. The Council is not liable for any costs resulting from any cancellation of this procurement process or for any other costs incurred by those participating.

The Bidder shall be expected to agree to Terms and Conditions prior to commencement of services.

If the Council wishes to accept your quotation, you will be contacted by the named Officer and a Purchase Order will be issued. The Purchase Order number must be quoted on all subsequent correspondence, including order acknowledgements, delivery notes and invoices.

If you are not an existing supplier to the Council, you will be asked to complete a new supplier form prior to being issued a Purchase Order, so that you can be set-up on our database.

Is a Recurrent Procurement Type? : No