Provision of Zendesk ITSM tool
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £73,902 |
|---|---|
| Status | complete |
| Category (CPV) | 48420000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales |
| Deadline | 26 Sept 2023 |
| Contract start | 29 Oct 2023 |
| Contract end | 29 Oct 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Zendesk, Inc. | £73,902 | 31 Oct 2023 | active |
description
Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Nov 2023 | Award (award) | · | 8730cef6-1079-47c4-9067-ecead5883d75-700507 |
| 21 Oct 2024 | Award update (awardUpdate) | · | 8730cef6-1079-47c4-9067-ecead5883d75-795803 |
| 2 May 2025 | Award update (awardUpdate) | · | 8730cef6-1079-47c4-9067-ecead5883d75-840220 |
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source
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