The Provision of Face to Face Urgent Care Services for Medway and Swale CCGs

The combined face-to-face services include:

• a.Local Urgent Treatment Centre(s) (UTC)
• b.Out-of-Hours Face-to-Face service (previously known as GP Out-of-Hours service incorporating base site(s) and home visits)

for the patient populations of NHS Medway and NHS Swale Clinical Commissioning Groups

NHS Dartford, Gravesham and Swanley Clinical Commissioning Group are named in this notice to enable them to join the contract during its term or extension option. Bidders should not assume NHS DGS CCGs inclusion in any aspect of the proposals submitted.

Improving out-of-hospital services will mean more care can be delivered closer to home, and hospital attendances and admissions will reduce.

The new vision delivers:

For those people with urgent but non-life threatening care needs, a highly responsive, effective and personalised service delivering care as close to home as possible, minimising disruption and inconvenience for patients and their families;

For those people with more serious or life threatening emergency care needs, treatment in centres with the very best expertise and facilities in order to maximise the chances of survival and a good recovery.

Additional information: How to Express Interest in this Tender. 1. Register your company on the eSourcing portal (this is only required once). Browse to the eSourcing Portal: https://ardengemcsu.bravosolution.co.uk and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details. - Note the user-name you chose and click 'Save' when complete. - You will shortly receive an e-mail with your unique password (please keep this secure). 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). - Click on the relevant itt_1064 to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the ITT into your My ITTs' page. (This is a secure area reserved for your projects only) - You can now access any attachments by clicking 'Buyer Attachments' in the ITT Details' box. 3. Responding to the tender - Click 'My Response' under 'ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. - Note the deadline for completion, then follow the onscreen instructions to complete the ITT. - There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available). You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the on-line help, or contact the eTendering help-desk.