19-20.CSG.5 Understanding customer perceptions of communications
key details
| Value | £40,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Region | South East |
| Deadline | 5 Jul 2019 |
| Contract start | 5 Aug 2019 |
| Contract end | 30 Nov 2019 |
| SME suitable | No |
| OCID | ocds-b5fd17-e9bf1960-fa33-4515-a978-6f709ee4f21e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IPSOS MORI UK LIMITED | £40,000 | 4 Aug 2019 | active |
description
This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns. Participants will be shown specific messages and letters and interviews will explore the clarity of the messages and customer responses to them.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Jan 2020 | Award (award) | · | 2f4b8f56-3e24-4c34-a2d1-24c9d089c714-340399 |
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source
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