Call Centre Software Solution
key details
| Status | active |
|---|---|
| Category (CPV) | 48100000 |
| Region | South West |
| Deadline | 17 Nov 2017 |
| Contract start | 1 Feb 2018 |
| Contract end | 31 Jan 2021 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7 |
description
This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.
documents
- https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192 , tenderNotice
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=282361260 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Oct 2017 | Tender (tender) | · | 8935bd10-6a4b-4d3b-ab0b-8df476f40192-176588 |
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source
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