IVR Announcement Recording
key details
| Value | £20,000 |
|---|---|
| Status | active |
| Category (CPV) | 48512000 +1 more |
| Deadline | 16 Mar 2021 |
| Contract start | 30 Mar 2021 |
| Contract end | 29 Mar 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744 |
description
Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience.
This is a 3+1+1 contract.
documents
- https://supplysouthampton.esourcingportal.com , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ccef6618-8da3-4d9c-81ba-e433e9abfc67 , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Feb 2021 | Tender (tender) | · | 3bf521bf-3e04-42b0-8953-cc67ac273359-415302 |
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source
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