1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020
key details
| Value | £958,030 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Region | London |
| Deadline | 13 Apr 2018 |
| Contract start | 8 May 2018 |
| Contract end | 26 Mar 2021 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Kantar Public | £958,030 | 6 May 2018 | active |
description
The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time.
Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Aug 2018 | Award (award) | · | 468d297b-7dab-4206-bfeb-6440158d96e8-233708 |
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source
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