Procurement of Market Research Services
key details
| Value | £60,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79310000 |
| Deadline | 16 Jul 2018 |
| Contract start | 3 Sept 2018 |
| Contract end | 2 Sept 2021 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Impact Call Centre Ltd | £6,225 | 1 Aug 2018 | active |
description
- In September 2015 the Maritime Growth Study was published by Her Majesty's Government. Within this study were a number of recommendations for the MCA to maintain its status as one of the world's leading maritime authorities. Alongside the Maritime Growth Study, the MCA was initiating a programme to transform the way it carried out its surveys and inspections. One of the recommendations from the Maritime Growth Study, was for the MCA to implement its Survey and Inspection Transformation Programme (S&ITP) to create a more highly skilled, flexible and better rewarded surveyor workforce and improve MCA systems in order to better support industry customers while driving high standards.
- The Survey and Inspection Transformation Programme has delivered significant changes to its organisation and is now looking to monitor the service it provides through an electronic survey and a telephone survey. Until now, in terms of survey and inspection and oral exam activity, the MCA has not measured the level of customer service it delivers. In order to measure this we need to be able to get feedback from our customer base.
- The electronic (online survey) is currently being administered in-house and does not form part of this procurement exercise. However, we believe that there are clusters of our customer base that prefer not to conduct their business online, and it is therefore unlikely that they will respond to online feedback surveys.
documents
- https://www.contractsfinder.service.gov.uk/Notice/abaeb9cf-2ee2-4e29-abb7-4980fc57fee0 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1eab1a57-1fa7-4f57-a28a-301f112216c8 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/756410d5-f096-417e-9f58-fd1af5028934 , clarifications
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/94bbe238-4191-41c7-9d8f-8f9e1909895b , clarifications
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab6a81b7-fa75-4aac-bcc9-38608fc24d7f , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b24f0de3-d823-4bb2-8037-d4d1285e3b15 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e1a84ec9-cfc2-4dd8-9214-cd6ff111d1a8 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd19d8f6-5365-4f58-8ba7-700d85d46843 , clarifications
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Jun 2019 | Award (award) | · | 9d4dbb12-315a-480b-9607-6bd7b7ad5752-294139 |
more from Maritime & Coastguard Agency
- Interim Senior Delivery Manager · £37,026 · 9 Nov 2020
- Procurement Specialist · £192,035 · 9 Nov 2020
- Business Change Manager Support Service · £119,000 · 9 Nov 2020
- Delivery Manager Support Service · £113,390 · 9 Nov 2020
- Lithium Ion Battery Technical Support · £11,520 · 5 Nov 2020
- Technical Project Manager · £65,730 · 4 Nov 2020
- 500 Discharge Books · £15,912 · 12 Oct 2020
- Maritime, Aeronautical and Land Search Planning capability · 2 Oct 2020
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NICE Reputational Research Programme · National Institute for Health and Care Excellence · £180,000
- National Lottery Research · Department for Culture, Media and Sport · £250,080
- Award of CT1704 LEZ Market Research · The City of Edinburgh Council · £87,840
- DHSC: ASC: Waves 3 – 5 of the Adult Social Care Workforce Employee Survey · Department of Health & Social Care
- Mystery Shopping Services · BRITISH COUNCIL(THE) · £440,000
- The Provision of Mystery Shoppers · Construction Industry Training Board
- Global Risk and Response (GRR) Open-source Provider · Department for Transport · £207,000
- CA18123 - RFQ 2026/17 - Newry, Mourne and Down Residents Survey 2026 · Newry, Mourne and Down District Council (NMD)
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.