Provision of Strategic Telephony Services
key details
| Value | £23,100,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32500000 |
| Deadline | 23 Nov 2020 |
| Contract start | 24 Nov 2020 |
| Contract end | 23 Nov 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| WAVENET LIMITED | £17,919,398 | 24 Nov 2020 | active |
description
Utilised CCS framework- Network Services 2-RM3808 Award published for transparency.
The Agency solution encompasses all of the features below:
New back office telephony solution (Handsets, voicemail)
Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots
'Drag and drop' style IVR administration for ease and speed of use
Scalable cloud solution, pay for what we use
Regular product releases and use of the latest product version
Ability to develop and administer the solution in-house
Suite of new technologies for the Agency:
Digital Signage
Customer Satisfaction Surveys IVR Bots
Quality Monitoring
Text Analytics
Natural Voice IVRs
This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Dec 2020 | Award (award) | · | 086b0d6a-de04-4f6f-a287-8ac218aea50c-398912 |
more from Driver & Vehicle Licensing Agency
- Provision of ICT Health Checks · £200,000 · 1 Jul 2026
- Provision of a Cheque and postal order Courier Service · £34,610 · 14 May 2026
- Provision of Liquid Fuels · £59,727 · 11 Mar 2026
- Provision of Software Engineering Supporting DVLA Services · £6,000,000 · 24 Feb 2026
- Provision of Health & Safety eLearning Software · £51,750 · 20 Jan 2026
- Provision of Gov Assure 2025 · £20,000 · 5 Dec 2025
- Provision of Engineering Services for DVLA Utilities and Drivers Programme · £4,000,000 · 2 Apr 2025
- Provision of End User Compute Services · £45,990 · 28 Nov 2024
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Call-Off Contract (Lot 4e Paging and Alerting) for the prvsn of Network Services · West Sussex County Council · £167,122
- Technology Enabled Care Services at Aster Group · ASTER GROUP LIMITED · £3,000,000
- Telecare Equipment and Associated Services · Connexus Homes Limited
- DDaT25528 - SIP Trunking and Cloud Telephony Services · UK SHARED BUSINESS SERVICES LIMITED · £55,215
- Hardwired Alarm (PSTN) Replacement · NSAH (ALLIANCE HOMES) LIMITED · £285,584
- Provision of Corporate and IT Voice over Internet Protocol (VoIP) telephony across NHS Essex Integrated Care Board (Essex ICB) including Brentwood Community Hospital (BCH) · ATTAIN HEALTH MANAGEMENT SERVICES LTD · £158,580
- GB-St.Helens: Contract Award Notice - Alertacall Housing Proactive · Torus62 Limited · £5,780,970
- Phone Migration · Stirling Council · £50,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.