IT Service Management Tool (ITSM)
key details
| Value | £179,813 |
|---|---|
| Status | complete |
| Category (CPV) | 72268000 |
| Region | East Midlands |
| Deadline | 17 Mar 2016 |
| Contract start | 28 Jun 2016 |
| Contract end | 28 Oct 2019 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cb0e29c8-adc9-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Trustmarque Solutions | £207,000 | 27 Apr 2016 | active |
description
Leicestershire County Council (LCC) is embarking on a tendering process to replace the existing Information Technology Service Management Tool used by ICT Services. The Council is seeking an out of the box solution, requiring minimal configuration that is delivered via SaaS.
The Solution:
The Council are looking for a solution that delivers an excellent experience for our customers, partners, service desk and support agents when they need to log, track and progress a service request.
The system will need the potential to be scalable to other parts of the business that operate service desk functions which are not part of IT.
The solution must be a commodity based product, and accessible from internet enabled devices, VDI terminals, and mobile devices including laptops, tablets and smartphones, across multiple locations, on a 24x7x365 basis.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Award (award) | · | 00cd0a44-8d25-4438-85bd-de0e879115d4-100158 |
more from Leicestershire County Council
- Restricted Procedure under the Crown Commercial Service Framework RM6165 - Lot 1 for the appointment of a Multidisciplinary Delivery Partner. · £1,500,000 · 5 May 2026
- Washroom Services for Leicestershire County Council · £280,000 · 13 Feb 2026
- Road Safety education · £160,000 · 17 Mar 2021
- Market Engagement Event for Supported Accommodation for Young People (16+) in Leicestershire · 29 Jan 2020
- Sale of Scrap Waste Containers · 12 Nov 2019
- Dynamic Purchasing System for the Provision of Supported Living Services · £120,000,000 · 31 Oct 2019
- Strategic Landlord Partner Meet the Buyer Event · 12 Jul 2019
- Residential and Foster Care Placements for Children in Care Provider Collaboration Event · 1 Jul 2019
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Political Finance Online · THE ELECTORAL COMMISSION · £1
- Income Manager solution and support · Royal Borough of Kensington and Chelsea · £880,000
- Provision of a care cost tool for placements · London Borough of Merton · £34,000
- Fertility EPR System · Barts Health NHS Trust · £350,000
- Mentoring & Coaching Platform · UK Atomic Energy Authority · £45,000
- Ticketing SaaS for Admissions and Events · Royal Botanic Garden Edinburgh
- Microsoft Enterprise Renewal · GREENSQUAREACCORD LIMITED
- CPMO Project Management Tool · NHS Blood and Transplant · £106,760
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.