ICT13144 - Assisted Transport Services (ATS) Booking and Scheduling Solution

Transport for London (TfL's) Dial-a-Ride (DaR) service is responsible for delivering a multi-occupancy door-to door transportation service. The service is available to registered members living in London boroughs who are unable to access mainstream public transport. DaR are seeking to replace the current booking and scheduling system that is in place. The new solution is required to support the aspirations of the Assisted Transport Services (ATS) Roadmap, which aims to bring

together customer access to multiple ATS options (including non-TfL systems, funders and suppliers) onto a

single platform, to enable ATS customers to self-service access the most appropriate form of transport and

sources of funding to meet their travel needs, whether or not they are directly operated by TfL.

TfL also seeks to exploit advancements in technology, to generate efficiencies whilst maintaining service quality.

It's hoped a new solution will improve operational efficiencies within DaR but continue to satisfy customer

needs.

Additional information:

Economic Operators wishing to participate should access the detailed procurement documents, decide on their interest and capacity and capability for delivering the Services which are the subject matter of this Contract Notice and complete and submit the SSQ by the deadline date specified. Further information and guidance in the SSQ and other procurement documents.