Digital Platform
key details
| Value | £400,000 |
|---|---|
| Status | active |
| Category (CPV) | 48000000 +1 more |
| Region | South West |
| Deadline | 23 Mar 2021 |
| Contract start | 17 May 2021 |
| Contract end | 16 May 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-c1e212df-d240-4245-871f-1a086bcae922 |
description
The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier.
In terms of Platform functionality, at a minimum, it must be able to offer:
| • | A customer's account |
| • | A strong CRM capability including single view of customer |
| • | Case management, workflow and back office integration |
| • | Channel shift to increase self-service. |
Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices.
The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single ('straight through') process from front to back office systems. It must also provide customers with regular updates on their requests through automated notifications.
documents
- https://www.contractsfinder.service.gov.uk/Notice/0a09f3dd-28dc-485c-9fd2-178c0d3da22c , tenderNotice
- http://www.supplyingthesouthwest.org.uk , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Feb 2021 | Tender (tender) | · | 0a09f3dd-28dc-485c-9fd2-178c0d3da22c-413586 |
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source
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