Customer Services AI software
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £540,762 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | East of England |
| Deadline | 1 Aug 2025 |
| Contract start | 1 Oct 2025 |
| Contract end | 30 Sept 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ICS AI Ltd | £540,762 | 31 Aug 2025 | active |
description
SMART customer services assistant for councils
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Jul 2026 | Award (award) | · | 07eae9fa-0793-4f29-9800-3c9ac5e865d9-904544 |
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source
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