Contact Centre as a Service (CCaaS)
key details
| Status | active |
|---|---|
| Category (CPV) | 32571000 +2 more |
| Deadline | 4 Mar 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-031089 |
description
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
You can access the information free of charge via the Due North ProContract portal:
https://procontract.due-north.com
Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to.
ITT Information
| DATE OF ISSUE OF ITT: | 27th January 2022 |
| DATE OF RETURN: | 4th March 2022 |
| TIME; ON OR BEFORE: | 14:00hrs |
INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions
documents
- https://www.contractsfinder.service.gov.uk/Notice/aeeb0480-176b-4183-bdc1-a83a7ef40b6a , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/f5c9dd2d-8973-4c5b-8a85-cedf40569248 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 Jan 2022 | Contract notice (F02) | Earlier regulations | 002544-2022 |
| 31 Jan 2022 | Tender cancelled (tenderCancellation) | · | f5c9dd2d-8973-4c5b-8a85-cedf40569248-505579 |
| 4 Feb 2022 | Corrigendum (F14) | Earlier regulations | 003294-2022 |
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- PIN - Office Refurbishment · 5 May 2023
- Grounds Maintenance - South Region · £990,000 · 15 Feb 2023
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source
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