Out of Hours, Scheduled and Overflow Contact Centre Services

This PIN is to engage with the market only, in preparation for a potential procurement process being undertaken and it is in the early stages of development. The scope of the potential procurement is for high quality Out of Hours, Scheduled and Overflow Contact Centre Services.

Accent Housing Ltd has been providing high quality social housing for rent and sale for 50 years. Our ambition is to be recognised as a market leader for the quality of our homes and the effectiveness of our services. Further information regarding Accent may be accessed by viewing our website www.accentgroup.org

We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent’s internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.

Accent will only consider Contractors who meet the following minimum requirements:

Please submit your interest by 17:00pm on the 25th June 2023 via Due North Proactis E-Sourcing Portal.

Accent reserves the right to choose its procurement route to market.