MHCLG Contact Centre First Line Support Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £12,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 4 Sept 2025 |
| Contract start | 1 Oct 2025 |
| Contract end | 30 Sept 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| XBP Europe Limited | £12,000,000 | 28 Oct 2025 | active |
description
This contract has already been awarded and is being published for transparency purposes.
Outsourced cloud contact centre as a service, with associated back office and case management solutions.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Oct 2025 | Award (award) | · | febc0258-e2c6-4fd2-868e-00b4e0c8bbb7-870077 |
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source
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