Primavera Toolset Support - Application Support

DE&S is undertaking an initial market engagement to shape the development of a new 2-year support model for Primavera Toolset Support. The support model will become operative from August 2020, following an extensive knowledge transfer from the incumbent supplier, planned for Q2 2020.

This support model has been divided into two PINs. PIN 1 is Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) and PIN 2 is Application Support.

PIN 2:

DE&S have a requirement for Application Functional and Technical Support around the following product set:

There is a requirement for the supplier to evidence product and project controls subject-matter expertise, with the ability to scale to support a 12,000 user-base. Training and user adoption support will be supplied by DE&S, but the supplier is expected to provide the highest levels of functional expertise in the use of the above toolsets.

Technical duties will include management of configuration changes in support of BAU operation, patching and product upgrades across entire suite. SC clearance required for all staff that will need to be UK-based.

It is important that the service provider has a mature service management offering to effect service reporting against negotiated SLAs, including adherence to industry-standard incident, problem, change and release management processes. The provider must work effectively with the DE&S support team and IaaS/PaaS partner as part of a holistic service model.

The project team are looking to hold 1:1 sessions with interested suppliers to discuss the requirement and gather feedback. The sessions will be 1-hour in duration and will be held at the DE&S Head Office, MoD Abbey Wood, Bristol BS34 8JH on the w/c 16 September 2019. Suppliers wishing to attend should register by sending an email to: Natalie.Bushby901@mod.gov.uk before 12:00 on 06 September 2019.

Your email should include:

• 1.PIN Release Number: CCDT/612/PIN/AppSpt,
• 2.A nominated single point of contact detailing:
• a.Full Name, b. Date of Birth, c. Nationality, d. Post Title, e. Job Role, f. Security vetting details including reference and expiration date (if held), g. Contact Details, h. Company Name and registered number
• 3.A two-page synopsis of your company tailored to how you meet the requirement above.

Sessions are limited to 25 across PIN reference CCDT/612/PIN/AppSpt and PIN reference CCDT/612/PIN/IAAS/PAAS. 1:1 sessions are limited and will be allocated based on the synopsis provided. Any potential suppliers not selected to attend the market engagement day due to the sessions already being booked will be kept of file and may be contacted for input at a later date.