IT Service Management (ITSM) Tool
key details
| Status | active |
|---|---|
| Category (CPV) | 48000000 |
| Region | South West |
| Deadline | 10 Jun 2016 |
| Contract start | 1 Aug 2016 |
| Contract end | 31 Jul 2019 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-b7df2f18-adc9-11e6-9901-0019b9f3037b |
description
Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management.
Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation. Some processes are currently manual, or there is a variety of tools used by different teams within ITS. There is little or no integration between the different tools currently in use.
A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE.
Additional information: Please visit the below link in order to express an interest and download the tender documentation:
https://in-tendhost.co.uk/he/aspx/Home
documents
- https://www.contractsfinder.service.gov.uk/Notice/1c2f5d00-4944-4738-8880-07f901a91b63 , tenderNotice
- https://in-tendhost.co.uk/he/aspx/Home , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Tender (tender) | · | 1c2f5d00-4944-4738-8880-07f901a91b63-98199 |
more from University Of The West Of England
- Perpetual access - one off agreement - British Online Archives · £50,336 · 11 Jul 2025
- Furniture height adjustable desks & Ellie Mesh Back task Chairs · £34,112 · 11 Jul 2025
- StREAM Production system renewal to 31/05/2026 · £108,000 · 11 Jul 2025
- Applied Biosystems QuantStudio 5 Quantitative PCR cycler & analysis system & a TaqMan RNase P Instrument Verification Kit · £29,930 · 11 Jul 2025
- Mattress Order for Summer Turnaround · £140,000 · 1 Jul 2025
- HP Computer Equipment - for summer refresh 2025 · £676,085 · 1 Jul 2025
- Z1CD_136_GB_CTO Apple CTO/MacStudio M4/M4Max14-32-16 /36GB/1TBSSD/UK Power Supply/NoSW · £43,775 · 1 Jul 2025
- Connection renewal charges (annual) · £35,172 · 1 Jul 2025
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- DHSC Future Health Commercial System (2026) · DHSC · £13,544,276
- GB-London: Diligent Entities Software · BIP SOLUTIONS LIMITED · £31,519
- Electoral Management Software (EMS) · Milton Keynes Council · £110,000
- UOW971 - Hyperconverged Server & Software Solution - AWARD · University Of Worcester
- NEXUS Software · Ipswich Borough Council · £36,000
- AT1900 - Financial Management System · Luton Council · £1,347,825
- Customer Services AI software · Ipswich Borough Council · £540,762
- G-Cloud 14 Call-Off Contract: Electronic Rostering System for Reablement · Cumberland Council · £805,600
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.