NHS Harrow CCG GP Access Walk-in Centre Services - East Harrow

NHS Harrow Clinical Commissioning Group (CCG) is seeking to establish a Walk-in Centre in the east of the borough. This will be part of a network of GP access walk-in centres across the borough, open from Monday to Sunday, to provide additional primary care capacity and improve the quality and responsiveness of services for patients.

The walk-in centre will be based at Belmont Health Centre and will deliver a combination of essential, additional and enhanced primary care services to registered and unregistered patients. Staffed by experienced nurses and GPs, it will provide access to GP services for registered and unregistered patients without the need for a booked appointment. Although there is potential overlap with other providers of care outside of ‘normal’ hours (e.g. GP Access Hubs), the service should still deliver extended hours provision.

The main outcomes expected for the walk-in centre are the:

The patient experience lies at the core of the service. The Commissioner’s aim is to ensure a positive, patient experience across the pathways. A good patient experience will involve a range of features that the Commissioner expects from the service, including convenience, good customer service, polite and compassionate staff, efficient processes, personalised care, pleasant and accessible surroundings, timely treatment and safe services. In addition, with the integration of services, progress towards the aim of a ‘seamless’ patient journey through the healthcare system can be achieved.

The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (the “Regulations”). As such, the procurement of the Services is being run as a bespoke, single-stage application process akin to the Open Procedure, involving a number of stages (further outlined in Section 3 of the ITT document), which will enable the identification of the most capable provider.

A contract with NHS Harrow CCG will be awarded for 2 years, with the possibility of extending the term for a further period of up to three years beyond the initial contracted duration at the Commissioner’s discretion.

Additional information: Potential bidders, intending to participate in this procurement process are now invited to register an interest and access the procurement documentation via the electronic procurement portal EU-Supply available at https://nhssbs.eu-supply.com. Once you have logged into the EU-Supply Portal, SEARCH FOR TENDER REFERENCE 23992 (East Harrow GP Access Walk-in Centre Service on behalf of NHS Harrow Clinical Commissioning Group).

Registration on EU-Supply is FREE and the attached EU-Supply – Quick User Guide will be helpful. If you need technical support to register and use the EU-Supply Portal, please contact the EU-Supply Helpdesk on 0800 840 2050 or support@eu-supply.com.

**The DEADLINE for returning a completed ITT questionnaire, which must be through the EU-Supply Portal, is 12 noon, Thursday 23 June 2016**