Interactive Voice Recognition (IVR) Response Communications (con_5338)
key details
| Value | £47,800 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 13 May 2020 |
| Contract start | 20 May 2020 |
| Contract end | 20 May 2021 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Mazaru Ltd | £47,800 | 19 May 2020 | active |
description
Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Jan 2021 | Award (award) | · | d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6-406387 |
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source
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