Supplier Questionnaire for Multi Occupancy Accessible Transport (MOAT) Services

This is an opportunity for suppliers to express and respond to a Transport for London (TfL) questionnaire to help understand the market and supply position for MOAT.

This is not an Invitation to Tender (ITT) only the questionnaire needs to be completed by the deadline of 26 September 2022 and can be found in the below link.

https://procontract.duenorth.com/Advert/Index?advertId=feee0273-7e12-ed11-8117-005056b64545

The London Dial a Ride operation provides ca 1,000,000 trips per year to its customers across the capital. Part of this, the MOAT requirement, is for one supplier or a small number of suppliers capable of operating in London to provide driver and vehicle services, with their own scheduling system as an option, for multi occupancy accessible trips across all 33 London Boroughs. This is fully funded by TfL and will deliver direct to London Dial a Ride's passengers, who because of their disabilities, are unable to use TfL's standard bus and train services offering.

Potential suppliers may include but are not limited to: national or local Community Transport Organizations, Demand Responsive Bus Companies and Commercial Bus Operators. TfL has a scheduling system and we are happy to explore use of this with bidders.

The services are required to commence from 1 October 2023 which is when the current contracts will have expired.

Our key objectives for MOAT operations over the next 7 years are:

1. Excellent safety and safeguarding procedures
2. High levels of customer satisfaction
3. High levels of reliability
4. A focus on lowering the cost of trip delivery

The vehicles typically used for multi-occupancy services have been raised floor conversions of:

Mellor Tucana II

Mercedes Benz Sprinter

Page 5 to 6

Renault Essential

VW Crafter LWB

The vehicle specification will be available to download on the Pro Contract Site via the below link.

Please submit your questionnaire response by 12:00 on Monday 26 September 2022. https://procontract.duenorth.com/Advert/Index?advertId=feee0273-7e12-ed11-8117-005056b64545 London will be split into the following 11 areas;

Area 1 - Brent, Harrow and Northern Hillingdon

Area 2 - Barnet and Enfield

Area 3 - Hackney, Haringey and Islington

Area 4 - City, Newham, Tower Hamlets and Waltham Forest

Area 5 - Barking and Dagenham, Havering and Redbridge

Area 6 - Ealing, Hounslow and Southern Hillingdon

Area 7 - Camden, Hammersmith & Fulham, Kensington & Chelsea and Westminster Area 8 - Greenwich, Lewisham and Southwark

Area 9 - Kingston, Lambeth, Merton, Richmond upon Thames and Wandsworth Area 10 - Croydon and Sutton

Area 11 - Bexley and Bromley

Please submit your questionnaire response by 12:00 on Monday 26 September 2022.