Credit Check and Debt investigation

TRG and OHG wish to appoint the services of a supplier to provide the following credit checks and debt investigation of potential and existing customers New Applicants

• oCheck affordability based on low-income profile traffic light rating on customers (red, amber, green) supplier to provide details of what each colour represents
• oCheck ID
• oAddress check to ensure applicant is fully disclosing all previous addresses. Suppliers check if any CCJ's or former social housing tenant arrears

It is anticipated that the lettings team for TRG and OHG combined will require approx. 350 searches per month.

Debt Recovery

• oTracing Former Tenants to enable TRG and OHG to pursue the debt with our in-house team.
• oTrace will include the following information:
• oForwarding address,
• ophone number
• oemail address
• oLast known dates at current address.

It is anticipated that the Debt Recovery team for TRG and OHG will require a batch trace of either, approx. 300. searches per month, or approx. 900 searches be done every 3 months, this list will be updated on a quarterly basis however this number may vary and to be reviewed on a 6 monthly basis.

TRG have circa 50 user accounts and OHG have circa 50 user accounts, and at present it is anticipated that we will require approx. 4,500 searches annually. However, this may increase or decrease in the future. (Suppliers to provide details of cost per licence)

Additional information:

This tender is available to access free of charge on Riverside`s In-Tend Portal. Supplier`s must register or login to gain access to the tender and to submit their bid. Submissions must be via the In-Tend Portal also. The link to access the portal is below: https://in-tendhost.co.uk/theriversidegroup

Is a Recurrent Procurement Type? : No