Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform
key details
| Value | £64,460 |
|---|---|
| Status | complete |
| Category (CPV) | 72227000 |
| Deadline | 22 Jun 2021 |
| Contract start | 28 Jun 2021 |
| Contract end | 1 Oct 2021 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-a392f7fc-d429-4d4b-a648-c3257a43ba4f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Davies Consulting & Managed Services Limited | £64,460 | 21 Jun 2021 | active |
description
To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Jul 2021 | Award (award) | · | aa867f9e-aecd-4013-b4b5-7832bc0876da-448472 |
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source
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