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Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform

Department of Health and Social Care (T&T) Published 5 Jul 2021 Contracts Finder
The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value£64,460
Statuscomplete
Category (CPV) 72227000
Deadline22 Jun 2021
Contract start28 Jun 2021
Contract end1 Oct 2021
Procedureselective
SME suitableNo
OCIDocds-b5fd17-a392f7fc-d429-4d4b-a648-c3257a43ba4f

Award

SupplierValueDateStatus
Davies Consulting & Managed Services Limited £64,460 21 Jun 2021 active

description

To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
5 Jul 2021 Award (award) · aa867f9e-aecd-4013-b4b5-7832bc0876da-448472

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source

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