Delivery of the European Consumer Centre Services (ECCS)
key details
| Value | £148,360 |
|---|---|
| Status | complete |
| Category (CPV) | 75110000 |
| Deadline | 21 Mar 2019 |
| Contract start | 1 Jul 2019 |
| Contract end | 1 Dec 2020 |
| SME suitable | No |
| OCID | ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Chartered Trading Standards Institute | £148,361 | 21 Mar 2019 | active |
description
BEIS will award a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only.
The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 May 2019 | Award (award) | · | dedd694f-3db2-4684-804a-51e1727b94c3-291470 |
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source
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