Customer Performance Measurement Framework
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £92,323 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Region | North East |
| Deadline | 28 Jun 2018 |
| Contract start | 11 Jul 2018 |
| Contract end | 31 Mar 2019 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-a29343c8-95e5-4fb7-ae32-347bea513371 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Arup | £92,323 | 10 Jul 2018 | active |
description
This task will provide consultant support to implement the Customer Performance Measurement Framework; providing advice and support so that Highways England can start collating, analysing and reporting data in order to provide effective measurement of customer experience.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jul 2018 | Award (award) | · | f1a7a2e4-8d33-41d1-9150-b6195d00fcf3-227772 |
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source
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