ICT12913 GLA Correspondence Management System
key details
| Value | £120,000 |
|---|---|
| Status | active |
| Category (CPV) | 72500000 +2 more |
| Region | London |
| Deadline | 15 Aug 2018 |
| Contract start | 1 Oct 2018 |
| Contract end | 31 Aug 2020 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db |
description
The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.
The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.
documents
- https://procontract.due-north.com/Advert?advertId=c3c62149-c689-e811-80ed-005056b64545 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/6a7a8db3-e524-4bb7-a5a7-2a716f9069fc , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Jul 2018 | Tender (tender) | · | 6a7a8db3-e524-4bb7-a5a7-2a716f9069fc-229304 |
more from Transport for London
- Qualitative and Quantitative Research (TfL 96996) · 8 Jul 2026
- TfL Long Term Storage Managed Services · 23 Apr 2026
- Dial-a-Ride and Capital Call Taxi Consolidator - Call-Off Contract · 20 Apr 2026
- Specialist Track Labour Framework · 17 Mar 2026
- Bogie Framework Repairs and Overhaul for Engineering Vehicles · 3 Mar 2026
- Customer Satisfaction Survey (TfL 96997) · 25 Feb 2026
- Electric Vehicle Infrastructure Delivery (EVID) Tranche 2, Batch 2 · 20 Feb 2026
- Retail Specific Campaigns, Vinyl's and Hoardings · 19 Feb 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Long Range Identification and Tracking (LRIT) · Maritime and Coastguard Agency · £1,250,000
- Provision of consolidated IT services to WICS · Water Industry Commission for Scotland · £144,167
- Supply of Smartphones · VIVID Housing Ltd
- Clarion Corvus Trust - ICT Managed Service · CLARION CORVUS TRUST · £720,000
- WHHT - Redcentric Ethernet · West Hertfordshire Teaching Hospital NHS Trust · £113,000
- SIAM2 (Service Integration and Management) and Associated Services · The Insolvency Service · £8,309,791
- PI1301688 - Provision of Open-Source Software Exploitation Tool · Corporate Officer of the House of Commons · £300,000
- ENHT - Hardware - Laptop Ram Module DDR4 · East and North Hertfordshire NHS Trust · £66,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.