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PI1301686 - Managed Contact Centre for Call Management

The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords Published 28 May 2024 Contracts Finder

key details

Statusplanning
Category (CPV) 64214200
SME suitableYes
OCIDocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385

description

PI1301686 - Managed Contact Centre for Call Management

Early Market Engagement

Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,

For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.

If you wish to participate in this early engagement process, please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
28 May 2024 Planning (planning) · 8c510ffe-c03b-4511-8018-335c62a29127-754543

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