MVDC - SF - Customer Transaction Management System
key details
| Value | £300,000 |
|---|---|
| Status | active |
| Category (CPV) | 48445000 +1 more |
| Region | South East |
| Deadline | 2 Oct 2017 |
| Contract start | 8 Jan 2018 |
| Contract end | 7 Jan 2021 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43 |
description
The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service.
To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System (CTM) solution that will have the capacity to enable both simple & more complex transactions and interactions to be delivered transparently
The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions.
Additional information:
Is a Recurrent Procurement Type? : No
documents
- https://www.contractsfinder.service.gov.uk/Notice/8f701729-4946-4983-a4b7-55b9c008b70d , tenderNotice
- https://in-tendhost.co.uk/sesharedservices/aspx/ , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Aug 2017 | Tender (tender) | · | 8f701729-4946-4983-a4b7-55b9c008b70d-168052 |
more from SE Shared Services
- TDC RP Tree Management Services - AWARD · £600,000 · 3 Feb 2021
- RBBC - IM - Mixed Paper - AWARD · 3 Feb 2021
- BHCC MH Floating Support Service · 1 Feb 2021
- ESCC JC Provision of Services to Remove Bodies on Behalf of HM Coroner (Coroner Removals) - AWARD · 1 Feb 2021
- ESPH AB Hastings Wayfindings (ESPH403 TI) - AWARD · £122,000 · 29 Jan 2021
- WSCC DW Oathall Community College Roof Replacement - AWARD · £55,597 · 28 Jan 2021
- WSCC DW Field Place Roofing Replacement - AWARD · £105,797 · 28 Jan 2021
- WSCC - TH - Manor Field Primary - Flat roof and flooring replacement - Reduced Scope - AWARD · £403,553 · 22 Jan 2021
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NCC1374 Contact Centre Telephony · Northumberland County Council · £382,118
- Customer Engagement Platform and Contact Centre as a Service · North Yorkshire Council · £7,500,000
- Customer Relationship Management System · HM Land Registry · £9,500,000
- Request for Proposals CRM, programmes and grant management system · Access - The Foundation for Social Investment · £120,000
- Contract award: FCDO Project Radius Licencing · Foreign Commonwealth and Development Office · £315,936
- Customer review service · National Savings & Investments · £180,000
- CRM - Replacement Contract · FCA · £32,027,381
- Managed Platform Service - Collections and Feedback · THE CAMBRIDGE HOUSING SOCIETY LIMITED · £68,210
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.