T0407 Critical Success Factors to Re-mode Customer Journey
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key details
| Value | £159,990 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Deadline | 6 Dec 2022 |
| Contract start | 1 Jan 2023 |
| Contract end | 31 Mar 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-850dc102-05a7-48bc-b4ef-ee069aea5ac2 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Futran Joint Venture | £159,990 | 21 Dec 2022 | active |
description
The key purpose of this service is: 'to research the critical success factors required to influence the re-moding of targeted customer journeys away from single-occupancy car use, using National Highways network and assets.'
The key objectives include the following:
| 1. | Understand which of the gaps in evidence and understanding from the 2021/22 work should be developed in further detail in this project. |
| 2. | Consolidate findings from the following 2021/22 projects including: |
| a. | Critical Success Factors of Transport Interchanges on the SRN |
| b. | Incentivisation Project |
| c. | End to End Journeys Project |
| d. | Other relevant evidence e.g., Route Strategies |
| 3. | Better understand customer perspectives and behaviours in relation to re-moding within different contexts, and how this could influence future NH investment opportunities. |
| 4. | Understand what National Highways' role is in supporting travel choice and re-moding from the perspective of: |
| a. | Bus and Coach operators |
| b. | Local and National Stakeholder (STBs, TF, Bus and Coach Operators) |
| 5. | Customers - including segmentation of susceptible customers |
| 6. | Identify and understand how we use our existing infrastructure and assets to support re-moding of single-occupancy car trips and in what scenarios |
| 7. | Determine and detail the intervention opportunities; |
| a. | What transport re-moding opportunities would work in different scenarios and why |
| b. | What is National Highways role in developing and delivering these |
| c. | Develop a framework to assist the business with potential interventions based on the location and scenario, and the cost/time/resource associated with it. |
Findings from this project will contribute to the proposed Travel Demand Management Strategy workstream for 22-23.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Jan 2023 | Award (award) | · | 726f453b-52ae-4bf8-9f1e-63f6aa67bd5c-606196 |
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source
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