Rail Ombudsman Service
key details
| Value | £6,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 |
| Deadline | 13 Mar 2023 |
| Contract start | 22 May 2023 |
| Contract end | 5 Sept 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-84302954-69bc-43e5-92f5-af59286b639a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Dispute Resolution Ombudsman | £4,951,460 | 21 Jun 2023 | active |
description
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:
- a.free to consumers;
- b.an impartial arbitrator for firms and consumers in resolving disputes;
- c.run on a not for profit basis;
- d.issues decisions that are binding on firms but not consumers; and
- e.a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
Additional information: This requirement is advertised on Finder A Tender: https://www.find-tender.service.gov.uk/Notice/002457-2023?
documents
- https://www.contractsfinder.service.gov.uk/Notice/f328f169-c4fb-463f-8bc6-d4eb750bfaf1 , tenderNotice
- http://orr.bravosolution.co.uk , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Jan 2023 | Tender (tender) | · | f328f169-c4fb-463f-8bc6-d4eb750bfaf1-609443 |
| 14 Jun 2023 | Award (award) | · | d426c9fd-5f4b-4a96-8ac8-e66faa5e41d6-653584 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.