Expression of Interest - CIRAS Reporting App

Rail Safety and Standards Board (RSSB) seeks to obtain market feedback in relation to the high-level business requirements for the CIRAS Reporting App for its subsidiary Confidential Incident Reporting & Analysis Service Ltd. Please respond to the questions in the Expression of Interest (EOI) document. Deadline for EOI submission is 1700 hours on 17 August 2022 electronically - https://rssb.delta-esourcing.com/respond/9K48G6N4H4.

CIRAS provides a confidential health and safety reporting service, enabling staff in our 1900 member companies to raise concerns whilst having their identity protected. A simplified summary of the service is as follows:

• A reporter contacts CIRAS with a concern via webform, freephone or freepost
• CIRAS raises a case in dynamics CRM to manage the interaction
• CIRAS interviews the reporter to obtain full information about the concern and information to ensure we can protect their identity
• CIRAS packages up their concern and passes to the relevant company for action
• The company responds to explain what they have done
• CIRAS shares the response with the reporter so they can see the impact they had.
• The is an urgency in making the app available ASAP to increase reporting rates

Different people will prefer to use different routes for contacting CIRAS, and we want to make this as easy as possible. The rationale for an app includes:

• Enabling more people to raise their concerns by providing an additional channel that works better for some people
• Having an app on a user's phone/device serves as a reminder the service is there for them, so they are more likely to use it.
• Current technology expectations of users who already have apps for internal reporting, particularly the younger generation of reporters who may be more comfortable with an app than a web interface or phone hotline.