ER Case Management Tracker

NTU wish to undertake a pre-procurement market engagement exercise before any possible procurement is started, to determine suitable Employee Relations Case Management Tracker systems and capabilities. This exercise is aimed at making informed decisions surrounding future solutions as part of pre-procurement planning and is an essential step before deciding whether to initiate a full project leading to procurement. We will therefore also be looking at supplier and technology capabilities, opportunities to deliver and estimated costs for full and partial solutions.

The University currently utilises a number of Excel trackers to monitor live cases across the typical ER case types, regularly accessed by the HR team. Originally established to track how quickly cases were progressed, they have been adapted over time to increase data capture and reporting functionality and for the purposes of responding to FOI requests. The trackers are not case management tools as they are currently set up and it is felt that a bespoke system is now required.

At this stage we will not be formally assessing proposals, so nothing provided at this stage will be evaluated as part of any future procurement process. We welcome responses from organisations who feel that they have ideas on how our vision can be delivered, and comment on the extent to which our requirements are reasonable, realistic, and properly specified.

Please complete, sign and return the NDA to receive the password that grants access to the SMT document, provide responses to the enclosed questions and submit via the EU Supply Portal no later than 12:00 Noon on Friday 26th May 2023. Please note we are not accepting any changes, variations or alternatives to the NDA provided.

Following receipt of the responses and depending on the information we obtain from this exercise we may invite a selection of respondents to attend separate workshop sessions to present and discuss their responses.

Organisations not attending a session will not be disadvantaged in any future procurement, as this pre-procurement market engagement is only an exploratory fact-finding exercise: it is not an invitation to tender or a request for formal expressions of interest. Any supplier invited to present or provide information to NTU is doing so to support pre-procurement market research only, to help make any future procurement more focused and efficient, and to clarify NTU's requirements. The expected formal procurement process will start only after completion of this pre-procurement market engagement or soft market testing exercise.

Please apply via the EU Supply portal link provided in contact details.