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Improving the NHS Patient Experience Surveys Programme

Care Quality Commission Published 18 Nov 2016 Contracts Finder

key details

Value£173,050
Statuscomplete
Category (CPV) 85000000
Deadline1 Jan 2014
Contract start30 Jan 2014
Contract end30 Jun 2014
SME suitableYes
OCIDocds-b5fd17-79c587e3-adc8-11e6-9901-0019b9f3037b

Award

SupplierValueDateStatus
Picker Institute Ltd £17,305,000 30 Jan 2014 active

description

The programme of NHS patient surveys managed by CQC constitutes the single largest source of evidence on people's experience of health care.

Although the content of the surveys has changed over time, the methodology used has remained fundamentally unchanged. Despite its high quality and strong heritage, there is room for improvement and growth. Indeed, changes to CQC's regulatory approach coupled with the recommendations of the Francis Inquiry, require changes to the approach. This paper summarises proposals to pilot four key enhancements to the audit hospital inpatient survey methodology and to expand coverage to include children and young children.

notice history

1 notice published against this procurement.

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