TfL 91640 Customer Services Framework
key details
| Status | complete |
|---|---|
| Category (CPV) | 79342000 |
| Region | London |
| Deadline | 1 Sept 2015 |
| Contract start | 1 Apr 2016 |
| Contract end | 31 Mar 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-796d553e-adc9-11e6-9901-0019b9f3037b |
Awards (3)
This procurement was awarded to 3 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services shared | £0 | 1 Mar 2016 | active |
| Charles Novacroft Direct Limited shared | £0 | 1 Mar 2016 | active |
| Journeycall Limited shared | £0 | 1 Mar 2016 | active |
description
TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering contacts that relate to ticketing (Oyster and Contactless PaymentCards), with a annual volume of between 2 m and 4 m minutes per year and fulfilment of circa 300 000 Oystercards per year. Note there will be no minimum volumes guarantees in the call off contracts. The intention is forwork to be packaged into small batches and shared across a number of third party suppliers and an internal TfLcontact centre. Future batches of work a likely to be awarded from year 2/3 of the Framework.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Award (award) | · | 96ac16a4-e5fc-4a16-9d41-6cdc531d9254-91858 |
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source
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