User testing to assess accessibility of the Rail Ombudsman
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £29,600 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Deadline | 8 Dec 2023 |
| Contract start | 19 Dec 2023 |
| Contract end | 26 Apr 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Research Institute for Disabled Consumers | £29,600 | 18 Dec 2023 | active |
description
ORR is seeking a partner who can undertake User Testing of the Rail Ombudsman service to ensure that access to the service is working well for passengers. This User Testing will be focused on passengers with disabilities, and older users who may also have accessibility needs.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Dec 2023 | Award (award) | · | abce3d0b-2caf-475b-abf2-a97f62cbde59-709424 |
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source
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