Provision of Contact Centre Assessor
key details
| Value | £15,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72225000 |
| Region | Wales |
| Deadline | 19 Sept 2019 |
| Contract start | 14 Oct 2019 |
| Contract end | 13 Oct 2022 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CCA Global | £15,000 | 8 Oct 2019 | active |
description
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres.
Supplier required to carry out annual assessment.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Oct 2019 | Award (award) | · | a4499db7-d651-4f60-b9b2-6895a7b6735a-320191 |
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source
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