L22052-T-MC - Customer Data Unification Platform

LLA has the aim of delivering seamless & personalised passenger experiences at every touchpoint that drive value for the business. In order to meet this ambition, LLA requires a suitably experienced and technologically capable Customer Data Platform provider to unify LLA's passenger data into a single customer view, ingest relevant contextual data from the operation and third parties to orchestrate personalised, contextually relevant and useful passenger experiences delivered seamlessly across existing and new touchpoints as they are developed.

This contract would be awarded for a one year period with the ability to extend twice, each for a period of one year. These will be subject to good performance of the supplier and success of the platform, that it continues to be market leading and meet the evolving requirements of LLA & our passengers.

Additional information:

Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references.

Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector.

To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at:

https://in-tendhost.co.uk/llaol

All tender opportunities can be found under the Tenders link in the grey bar just below the LLA logo banner. If this is your first time using this portal, you will need to register in order to Express Interest by clicking the Register link also located in the grey bar or via the yellow Register button to the left on the Home Screen. If you are already registered on the LLA e-Tendering portal simply enter your details and login as usual.

During registration, simply complete the information required on the three areas Company Details, Business Classifications and Company Categories. Once completed, click the Register My Company button located at the bottom.

Please note you must express an interest through this portal in order to be attached to the tender project. After expressing interest and reviewing any tender documents, in order to progress you will also be asked whether or not you wish to Opt In or Opt Out of the process and click the appropriate button.

Doing so will indicate to the buyers your intention to either make a submission or not and allow you to progress. Once you have opted in, you will be able to submit a response and use the Correspondence facility to ask any tender related questions.

We accept no liability if you have not expressed an interest in the tender.

Is a Recurrent Procurement Type? : No