TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)
key details
| Value | £6,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79311000 |
| Region | London |
| Deadline | 1 Jul 2015 |
| Contract start | 1 Jul 2015 |
| Contract end | 30 Jun 2018 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-5eea9cd2-adc9-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TNS UK Ltd | £6,000,000 | 30 Jun 2015 | active |
description
Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Award (award) | · | 0d3d4d91-8846-4e3e-a3ec-c508c1d8bd96-89251 |
more from Transport for London
- PPMCS Task 3 · £75,000 · 1 Jul 2026
- Axle Counter Power Supply Unit Design · £146,414 · 30 Apr 2026
- Traffic Signal Bus Priority 2025/26 Batch 2 · £185,092 · 28 Apr 2026
- MoTiON Suite Development Modelling Support · £230,413 · 24 Apr 2026
- TfL Renewable Corporate Power Purchase Agreement ('PPA Comet') · 22 Apr 2026
- Freight Data - Proof of Concept Demand Matrices and Dashboard · £60,000 · 21 Apr 2026
- Commercial Manager Services · 17 Mar 2026
- Commercial Manager Services · 17 Mar 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Fire Door Survey · The Christie NHS Foundation Trust · £220,000
- Victim of Crime User Satisfaction Survey · British Transport Police · £331,200
- Saltmarsh surveys of 2 SSSIs - Alde-Ore Estuary SSSI and North Norfolk Coast SSSI · Natural England · £153,339
- Employee Engagement Survey · Royal Borough of Kensington and Chelsea · £104,158
- GB-London: Employee Engagement Surveys · Rail Safety and Standards Board · £109,440
- Alde-Ore Estuary SSSI and North Norfolk Coast SSSI · Natural England · £153,339
- Structural Visual and Risk Assessment Services · Peabody trust
- GMCA 1633 - GM Residents Survey · Greater Manchester Combined Authority · £350,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.