Contact Centre 2019
key details
| Status | active |
|---|---|
| Category (CPV) | 48333000 +4 more |
| Region | North West |
| Deadline | 30 May 2019 |
| Contract start | 1 Sept 2019 |
| Contract end | 31 Aug 2022 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a |
description
The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation.
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Is a Recurrent Procurement Type? : No
documents
- https://in-tendhost.co.uk/wvht/aspx/ , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 May 2019 | Tender amendment (tenderAmendment) | · | ad3b5d24-486d-47e6-8207-6120e20133c8-289922 |
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source
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