RA284146 - Mitel Maintenance Support Contract
key details
| Status | active |
|---|---|
| Category (CPV) | 32000000 |
| Deadline | 26 May 2020 |
| Contract start | 26 May 2020 |
| Contract end | 26 May 2020 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435 |
description
The City of Wolverhampton College is seeking a Mitel accredited supplier to provide a Hardware Support Service for three Mitel 3300 MXe controllers. The controllers are located across the College's three main campuses in Wolverhampton:\ Paget Road Campus, WV6 0DU\
Wellington Road Campus, WV14 6BT\
Metro One Campus, WV1 3AH\
\
The maintenance contract is to be let for a two year period commencing 1 June 2020.\
\
Suppliers are asked to provide details of their Mitel accreditations.\
\
Suppliers are asked to provide two proposals for consideration based on two levels of support:\
| 1. | 8 x 5 x 4 4 hour Fix - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged.\ |
| 2. | 8 x 5 x NBD Fix - Engineer to arrive onsite with parts and to restore the service before the end of the next business day (NBD) after the call being logged.\ |
\
Suppliers are also asked to provide details of the current resolution statistics and achievement rates against SLA.\
- To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA284146. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA284146 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.
documents
- https://www.contractsfinder.service.gov.uk/Notice/f653ab7d-5b71-4fb6-a358-c9b5cecdb359 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 May 2020 | Tender amendment (tenderAmendment) | · | f653ab7d-5b71-4fb6-a358-c9b5cecdb359-360666 |
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source
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