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GB-High Wycombe: FOI and compliants handling system

Wycombe District Council Published 24 Apr 2017 Contracts Finder

key details

Value£20,320
Statuscomplete
Category (CPV) 48780000
RegionSouth East
Deadline21 Apr 2017
Contract start18 Jul 2017
Contract end17 Jul 2020
Procedureopen
SME suitableNo
OCIDocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a

Award

SupplierValueDateStatus
Ideagen Plc £20,320 20 Apr 2017 active

description

Wycombe District Council is looking for an information request (FOI) and complaint handling system. The purpose of the system is to log, monitor and generate reports on a range of information requests: FOI, EIR DSAR, s29/35 and also complaints, compliments and comments which we receive in a variety of ways; directly via a web form, email and post.

We are also interested in any additional opportunities that a solution may present such as publication of performance against targets and geography area/place, publication of requests and responses (disclosure logs) reporting on risks associated with non-compliance, analysis of trends to support pro-active publication of information and pre-empt complaints. The Council is seeking quotes from contractors who can supply an existing "off the shelf" system, and while we would expect a degree of customisation, we are not looking to develop a bespoke system from scratch

documents

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notice history

2 notices published against this procurement.

PublishedTypeRegimeNotice
13 Feb 2017 Tender (tender) · 401c169f-29c4-4a50-bf29-e8ad740c3764-130087
24 Apr 2017 Award (award) · 747c9dde-0033-4b7b-83b6-a19d13890abf-143366

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