Contact Centre Services
key details
| Value | £90,600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72700000 +1 more |
| Deadline | 6 Feb 2015 |
| Contract start | 21 Dec 2015 |
| Contract end | 17 Oct 2021 |
| SME suitable | No |
| OCID | ocds-b5fd17-43c74931-adc9-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| British Telecommunications | £90,600,000 | 21 Dec 2015 | active |
description
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Award (award) | · | ec58d876-3b02-4236-a0bf-e0d203a961a7-86279 |
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source
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