Understanding customer experience of parcel deliveries
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £70,680 |
|---|---|
| Status | complete |
| Category (CPV) | 79310000 |
| Region | London |
| Deadline | 20 Mar 2026 |
| Contract start | 18 May 2026 |
| Contract end | 30 Sept 2026 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Navigator Insight (Formally Blue Marble Research) | £70,680 | 15 Apr 2026 | active |
description
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Jun 2026 | Award (award) | · | e1b9847f-b2fa-4a16-ad9d-adec9a84952d-902973 |
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source
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