Occupational Health IT System market consultation

We (TfL) are looking for an end-to-end Occupational Health system and are engaging the market to better understand solutions that can meet our Occupational Health (OH) needs. We are taking a user-centric approach and are particularly interested in understanding what good user experience looks like. These findings will inform our requirements.

Our Occupational Health & Wellbeing (OH) team provide a broad range of advice and services to manage health-related risks and support the business in meeting HSE legislative requirements. The team's work supports the business in managing employees who have health-related issues, with the aim of enabling them to continue to engage in meaningful and productive work. The OH team provide the following services:

New Occupational Health Technology Project

We are looking for an end-to-end Occupational Health system which supports Occupational Health processes, including Referrals, Assessment, Treatment and closure of Occupational Health cases.

Our OH administration has a high reliance on manual and paper-based processes. Several disparate solutions have been deployed as tactical fixes which impact OH operational effectiveness

We seek to hear from organisations which deliver products with a User Centred approach; that is implementation of an Occupational Health case management system characterised by an exceptional user experience (UX) which not only satisfies user requirements, but provides focussed and clear user journeys and aims to minimise the number of workflow process steps to complete a transaction.

The User Centred approach should be driven and refined by user-centred evaluation and should address the whole user experience from an explicit understanding of users, tasks, and environments .

Capabilities to be delivered by the OH solution must include the following:

Solution Maturity:

We seek organisations who understand Occupational Health practice and regulation, who have demonstrable competence (e.g. track record of OH system delivery) and who will require little or no domain knowledge from an Occupational Health Subject Matter Expert to satisfactorily demonstrate their product and how it satisfies requirements.