Acas ITSM Tool
key details
| Value | £52,962 |
|---|---|
| Status | complete |
| Category (CPV) | 72250000 |
| Deadline | 16 Oct 2020 |
| Contract start | 14 Dec 2020 |
| Contract end | 13 Nov 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-40fe74d1-11dc-49ce-b06b-4232fc92bd9c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Inc. | £52,962 | 4 Nov 2020 | active |
description
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this.
Our aim has been to procure an ITSM tool to improve customer service and user request management,
The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Feb 2021 | Award (award) | · | 873d61af-a7aa-44c0-83f1-6ee0f5cb3f91-410679 |
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source
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