Patient/Citizen Communications & Engagement Solutions
key details
| Status | complete |
|---|---|
| Category (CPV) | 32000000 +7 more |
| Deadline | 9 Jul 2021 |
| Contract start | 1 Nov 2021 |
| Contract end | 31 Oct 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-85d19504-24d0-4306-a7fd-674605331fcd |
Awards (29)
This procurement was awarded to 29 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| 4Net Technologies shared | £250,000,000 | 13 Oct 2021 | active |
| ACF Technologies (UK) Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Advanced Digital Innovation (UK) Limited shared | £250,000,000 | 13 Oct 2021 | active |
| British Telecommunications Plc shared | £250,000,000 | 13 Oct 2021 | active |
| CFH Docmail Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Charles Novacroft Direct Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Civica UK Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| Conduent Business Process Solutions shared | £250,000,000 | 13 Oct 2021 | active |
| Content Guru shared | £250,000,000 | 13 Oct 2021 | active |
| Doxim Striata Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| DrDoctor shared | £250,000,000 | 13 Oct 2021 | active |
| EBO.AI (UK) LTD shared | £250,000,000 | 13 Oct 2021 | active |
| FireText Communications Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| Forfront Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Forth Communication Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| Fusion Practices Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Healthcare Communications UK shared | £250,000,000 | 13 Oct 2021 | active |
| Infinite Convergence Solutions Inc shared | £250,000,000 | 13 Oct 2021 | active |
| Link Mobility shared | £250,000,000 | 13 Oct 2021 | active |
| MBA Group Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| Medallia, Inc shared | £250,000,000 | 13 Oct 2021 | active |
| Multitone Electronics PLC shared | £250,000,000 | 13 Oct 2021 | active |
| Netcall Technology Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Quadient UK Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| Service Level Management Ltd shared | £250,000,000 | 13 Oct 2021 | active |
| Synertec Limited shared | £250,000,000 | 13 Oct 2021 | active |
| Talkdesk, Inc shared | £250,000,000 | 13 Oct 2021 | active |
| Vocera Communications, Inc. shared | £250,000,000 | 13 Oct 2021 | active |
| Webpost Ltd shared | £250,000,000 | 13 Oct 2021 | active |
description
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes.
The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.
documents
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38199&B=NHSSBS , Link
- https://www.contractsfinder.service.gov.uk/Notice/719bd6ab-fa6a-4da7-9364-6972fb725ad6 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Jun 2021 | Tender amendment (tenderAmendment) | · | 719bd6ab-fa6a-4da7-9364-6972fb725ad6-444916 |
| 16 Nov 2021 | Award (award) | · | 1d9c58de-aa03-49ff-9bff-c5d49e1a7c5f-486187 |
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source
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