Ofwat and Consumer Council for Water research on customer licence condition
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £69,950 |
|---|---|
| Status | complete |
| Category (CPV) | 79310000 |
| Deadline | 11 Nov 2022 |
| Contract start | 29 Nov 2022 |
| Contract end | 31 Mar 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| WALNUT UNLIMITED LTD | £69,950 | 23 Nov 2022 | active |
description
This ITT is for qualitative research with household water customers.
Objectives:
The objectives of the research are to understand:
| • | Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. |
| • | Customer views on what principles the new licence condition should include. |
| • | Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. |
| • | The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers). |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Dec 2022 | Award (award) | · | 464dced2-7ac9-4929-856f-3188344f0b8f-601686 |
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source
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